Returns Policy
White Heron accepts returns of unopened tea or coffee packages + brewing accessories in original saleable condition. Return shipping is at the purchaser's expense. Returned items must be received within 14 days of date received by customer. Please contact our Order Dept. to assist you with your return at 877-501-6266 (USA) or by email at Our Order Dept is staffed Mon-Fri, 8am-2pm.

White Heron will process your orders Mon-Fri, 8am-2pm EST.
If an order is received after 11am EST, it will be shipped the following business day.

For Questions or Comments please call us toll free at 1-877-501-6266 or email